Mauritius Holidays Pleasure
Phone 02087324444 Subscribe SUBSCRIBE
ABOUT US  |  CONTACT US  |  MAURITIUS NEWS
 
 
LAST MINUTE DEALS EXPLORE MAURITIUS CONTACT US
 

Mauritius Holidays Direct Customer Charter

  Best Price Guaranteed:

We hold very close and personal relationships with our hotel & airline partners and they regularly send us their special offers, discounts and savings, which are straightaway passed on to you our customers. Buying direct from us means you will always get the best prices because there are no commissions to be paid to third parties. We are so sure about our prices that we guarantee them. If you book with us and then find a cheaper price elsewhere within 72 hours we will refund the difference.

  Our Accolades:

We are well known in providing quality holidays to Mauritius on the very best prices.


We have won a prestigious award from Mauritius Tourism Promotion Authority for providing quality holidays to Mauritius. We received this top honour from the Director of the Mauritius Tourism Promotion Authority in 2014. This accolade makes us strive even more to continue providing seamless high class holidays to Mauritius.


We have also won an award from the highly-respected DMC in Mauritius, Coquille Bonheur, for exceptional year-on-year growth to Mauritius in 2014. We are continuing to grow and, at the same time, are continuing to offer outstanding quality holidays to Mauritius.

  Best Specialist Advice:

We are a specialist tour operator for Mauritius and we value well-informed and trained employees as essential in achieving excellence. We provide appropriate educational and training programmes to our employees to ensure that they are prepared to perform their jobs to the highest level. We develop the knowledge and skills of our advisors to facilitate their professional growth and foster business excellence in executing their responsibilities. All our advisors are sent to Mauritius on a regular basis to inspect the properties featured in our programmes; therefore, all have first-hand knowledge of all the hotels in Mauritius. So, you can have full confidence in the advice which you are given and you can be sure that you have chosen wisely.

  Best Industry Protection:

We offer you the full and highest level of financial protection for your money. We are fully bonded with the Association of British Travel Agents (ABTA), International Air Transport Association (IATA) and hold an Air Travel Organisers License (ATOL Protected 5744). In the worst case scenario, you can rest assured that your holiday, or the money paid for it, is fully protected.

  Instant Electronic Confirmation:

After booking your holiday we will send you an instant confirmation through email as soon as the hotel sends us the acknowledgement/confirmation of your booking and the payment is collected from your card. This electronic confirmation will include all the holiday details, ATOL Certificate, price, the requests and the balance due date, along with our business terms & conditions.

  Printed Confirmation:

For your convenience, the electronic confirmation will be followed with printed confirmation and your printed ATOL Certificate for safe-keeping. We will ensure to post the printed confirmation, ATOL Certificate, What Next and Important Information document within 48 hours of booking your holiday.

  Mauritius Guide Book:

To all our valued clients we also send through the post, a printed handy FREE Mauritius Guide Book and our current Mauritius Holidays Direct brochure with details of the hotel booked, the facilities on offer at the hotel and activities you can enjoy at the hotel. The Guide Book gives comprehensive information about Mauritius - the popular places to visit, the favourite Island Tours and loads of other useful information to assist you in getting the most out of your holiday to Mauritius.

  Travel Documents:

About 2 weeks before you travel you will receive the full set of documents through the post. The documents, well-presented in a leather pouch, include electronic tickets, hotel vouchers, transfer vouchers and other vouchers (if any additional services have been booked). You will also receive baggage labels with printable area to write your name & address for identification purposes.

  Meet & Greet Service:

Our representative company in Mauritius, Coquille Bonheur, will receive you just outside the customs hall with a big smile. The airport representatives hold up a board with your name for your easy identification. You will be escorted to your transfer vehicle.

  In-Resort Transfers:

Once in your vehicle, you will be offered a cold bottle of water and a cold flannel to freshen up after your journey. You will also be given further details about the island and the contact details of your in-resort rep.

  In-Resort Rep:

The in-resort rep will come to see you the very next day or thereafter at your hotel. The in-resort rep will help you with any issues, if and when they arise, and will also help you book excursions, if you wish to take any.

  Free Upgrades:

We usually request our hotel partners to offer complimentary room upgrades for our customers. Most of our customers get some upgrades on occasions. Some of our hotel partners on request, also offer discounted Spa Treatments to our guests.

  Welcome Home:

Upon arriving back home we will send you a Survey Form requesting your comments about your holiday experience.

  Latest Brochure:

We will send you a copy of our latest brochure as soon as it is out for sale.

  Exclusive Offers:

We will tailor exclusive offers for our repeat guests. These offers will only be available to repeat guests.

 
07 May - 22 Jun 2017
Four Seasons Resort £1999 Offers
Shandrani Resort £1979 Offers
Le Touessrok £1799 Offers
Maradiva Villas £1799 Offers
Maritim Resort & Spa £1799 Offers
The St. Regis £1749 Offers
The Oberoi Mauritius £1629 Offers
Maritim Crystals £1599 Offers
Le Prince Maurice £1599 Offers
Anahita Resort £1459 Offers
LUX* Le Morne £1399 Offers
LUX* Belle Mare £1399 Offers
Shanti Maurice £1399 Offers
InterContinental £1399 Offers
Heritage Le Telfair £1399 Offers
Heritage Awali £1389 Offers
The Ravenala Attitud £1299 Offers
LUX* Grand Gaube £1299 Offers
Paradise Cove Hotel £1299 Offers
Tamarina Hotel £1279 Offers
Westin Turtle Bay £1259 Offers
Tamassa Resort £1249 Offers
The Residence £1249 Offers
Zilwa Attitude £1199 Offers
Casuarina Resort £1199 Offers
Long Beach Resort £1199 Offers
Sugar Beach Resort £1199 Offers
Belle Mare Plage £1199 Offers
Hilton Mauritius £1199 Offers
Le Meridien £1099 Offers
Outrigger Mauritius £1049 Offers
Merville Beach £1049 Offers
Silver Beach £999 Offers
Tropical Attitude £999 Offers
R�cif Attitude £979 Offers
Offer
 
 
 
ABTA LOGO ATOL LOGO IATA LOGO Mauritius Holidays Direct - Supported by those who'll get you there: Emirates Air Mauritius British Airways
 
Mauritius Holidays Direct
NAVIGATION :
// Home
// About us
// Why Book With us
// Contact us
// Explore Mauritius
// Last Minute Deals
// Site Map
// All Inclusive
// Honeymoon
// Wedding
// Golf
// Family
// Twin Centre
// Vip Packages

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Our Privacy Policy & Terms & Conditions - Essential Information - Copyright © 2010 - 2017 | All Rights Reserved
Follow us on Watch us on   Follow us on