"You"/"Customer": means the user of the Site.
"We/us"/ "Mauritius Holidays Direct": means 'Mauritius Holidays Direct
Limited' and all its associated and subsidiary companies.
"Site": means the site on the World Wide Web located at
"Content": means the information and other material available within the Site.
Mauritius Holidays Direct Limited Website.
"Products": means packages and any other travel related products including
(without limitation) flight, accommodation, car hire and insurance.
This web site is offered to you, the customer. The website
( www.mauritiusholidaysdirect.co.uk )
is owned and operated by Mauritius Holidays Direct Limited. Your use of this Web site is
expressly conditioned on your acceptance of the following terms and conditions. If you disagree with any
of the following terms and conditions, you are strongly advised not to use this site. Use of this site
indicates your agreement to the following terms and conditions. These terms and conditions shall apply
regardless of the means by which the site was accessed, including, but not limited to, through the URL
address: http://www.mauritiusholidaysdirect.co.uk ,
electronic mail, or links from another site.
|Content of Website
We attempt to ensure that the information available on the web site at any one
time is accurate. However Mauritius Holidays Direct assume no duty to update
such information and we cannot guarantee that it will be error free. We will
endeavour to correct errors and omissions as quickly as possible after being
notified of them.
Mauritius Holidays Direct cannot be responsible for goods and services offered by
us as agents for third parties or for any aspect of the relationship between you
and that party.
The web site is provided on an 'as is' and 'as available
'basis. Mauritius Holidays Direct makes no representation and excludes any
warranty, express or implied, as to the availability, quality, timeliness,
performance or fitness for a particular purpose of any of the products or services
available at www.mauritiusholidaysdirect.co.uk
Mauritius Holidays Direct does not make any warranty that the web site is free
from infection by viruses or anything else that has contaminating or destructive properties.
|Links to Third Party Sites
This web site may contain hyperlinks to web sites operated
by parties other than Mauritius Holidays Direct. Such hyperlinks are provided for your
reference only. Mauritius Holidays Direct does not control such web sites and is
not responsible for their contents. Mauritius Holidays Direct's inclusion of hyperlinks
to such web sites does not imply any endorsement of the material on such web sites or any
association with their operators.
|Personal and Non Commercial Use
The copyright in this website belongs to
All other intellectual property rights are reserved. This web site is for personal and non
commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce,
publish, licence, create derivative works from, transfer or sell any information obtained
from this web site. You may only download to your personal computer for viewing purposes
and print out a number of pages of this web site for your personal use. (see below)
Currency rates are based on various publicly
available source and should be used as guidelines only. Rates are not verified
and actual rates may vary. Currency quotes are not updated every day. Check
the date on the Currency Converter for the day the currency was last updated.
The information is assumed accurate but Mauritius Holidays Direct
and/or its suppliers do not warrant or guarantee such accuracy. When using
this information for any financial purpose, Mauritius Holidays Direct
advises the customer to consult a qualified professional to verify the
accuracy of the currency rates. Mauritius Holidays Direct and/or its
suppliers do not authorise the use of this information for any purpose other
than personal use and prohibit to the maximum extent allowable the resale,
redistribution and use of this information for commercial purposes.
Holidays booked through
www.mauritiusholidaysdirect.co.uk are governed by our Terms and Conditions
and of the tour operator through whom the booking is made.
|Your Holiday Contract
Once a booking is made, the customer (lead name)
guarantees that you have the authority to accept and do accept on behalf of
your party the terms of these booking conditions. A contract will exist as soon
as we issue our confirmation invoice. This demonstrates the lead passengers
agreement to pay the balance outstanding (if applicable) and understanding that
if the balance is not paid within the time scale, Mauritius Holidays Direct
reserve the right to cancel any arrangements made This contract is made on the
terms of these booking conditions which are governed by English law and we both
agree to submit to the jurisdiction of the English courts at all times.
All accommodation ratings including any star
ratings are the tour operators own. They may differ from the accommodation's
official rating. Ratings may also differ from one operator to another,
depending upon the individual assessment of the accommodation in question by
Tickets are normally dispatched 14 days before
date of departure. If you do not receive your tickets 7 days before date of
departure please contact 0333 900 9999 or e-mail
Unless otherwise advised tickets will be sent
to the address of the credit card holder. If your ticket has not been paid for
prior to the specified ticketing time limit advised by us or an authorised
agent, we may cancel your reservation. All tickets are non-transferable,
non-refundable and non-changeable. Carriage will only be provided to the
passenger named in the ticket who may be required to produce appropriate
identification. Tickets always remain the property of the issuing carrier
and/or the relevant tour operator and will cease to be valid if they are
mutilated or altered other than by us or our authorised agent. The ticket
for your return or onward journey may not be valid or may cease to be
valid if the first part of your ticket has not been used. Further to
this passengers may be unable to commence their journey at an agreed
stopping place other than that stated as their departure airport on the ticket.
|Correct Spelling of Names, Titles
All names, titles and initials of those travelling
should be correctly given at the time of booking. Changes cannot be made at a later
date without extra charges being incurred.
The costings on the late holiday searches come direct
from the tour operators viewdata system, and thus do not include supplements that are
added by the tour operator such as ticket on departure charges, airport taxes, single
person supplements etc.
All costings are subject to final confirmation
as on the Tour Operator invoice. Children's discounts are all subject to the
correct age of the child being given as at the return date of the holiday.
|Conditions of carriage
Your booking is subject to conditions of carriage of air,
rail or sea carriers some of which may limit or exclude
liability. These conditions are often the subject of
international agreement between countries.
All prices shown are in UK£ Sterling per person sharinga twin/double room and are purely for guidance only.
Your final holiday price will be confirmed to you at thetime of booking, which will incorporate any increases
or reductions known to us at that time. However, yourholiday price, thereafter, is subject to surcharges for
increases in: i) transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which
Mauritius Holidays Direct is obliged to pay or collect, ii) dues,
taxes or fees chargeable for services (e.g. landing taxes
and embarkation/disembarkation fees at ports and
airports), iii) the exchange rates applied to the
particular package and Government action such as
increases in VAT or any other Government imposed
increases. No price changes will be made within
30 days of departure. In the case of any small variation
we will absorb an amount equivalent to 2% of the
confirmed holiday price, excluding any amendment
charges. You will be charged for the amount over and
above that, plus an administration charge of £1.00 per
person. If you have to pay an increase of more than
10% of the price of your travel arrangements you may
cancel your holiday and receive a full refund except for
any amendment charges. Should you decide to cancel
for this reason, you must exercise your right to do so
within 14 days from the issue date printed on your final
invoice. Whether you cancel or not you will also be
entitled, in the terms set out below in respect of 'major
changes to your holiday', to accept an offer of
alternative travel arrangements from us subject to
availability and compensation if appropriate. It should
be pointed out that travel arrangements are not always
purchased in local currency and some apparent
changes have no impact on the price of your holiday
due to contractual and other protection in place. All
prices quoted in this brochure are calculated on known
costs as at 29 February 2008 and currency exchange
rates against the UK£ as posted in the Financial Times
Guide to World Currencies on 03 March 2008: Euro
1.3041; US Dollar 1.9824; Tunisia Dinar 2.3603; UAE
Dirham 7.2806; Thailand Baht 62.6934; Malaysia
Ringgit 6.3407; Singapore Dollar 2.7571; Hong Kong
|Major changes to your holiday
If before you depart we have to make any major
change to your holiday arrangements e.g. change of
departure time of more than 12 hours in each
direction, change of airport (but excluding changes
between airports in the London region, aircraft type or
airline) it will only be because we are forced to do so
by circumstances usually beyond our control. In such
an unlikely event we will inform you immediately and
our objective will be to minimise your inconvenience.
We will, wherever possible, offer you alternative
arrangements as close as possible
to your original choice. You will then have a choice of
accepting, taking another available holiday of similar
price or cancelling. Should you choose to cancel you
will be reimbursed all monies paid to us.
|Changing your arrangements
If you wish to alter your booking in any way once we
have confirmed it, we shall do what we can to satisfy
your requirements. An amendment fee of £50 per
person will be charged plus any appropriate additional
airline/holiday costs (some airlines do not allow any
name or date changes). Any alterations by you within
70 days of departure may be treated as a cancellation
of the original booking and may be subject to
cancellation charges as shown in the table below.
We accept no responsibility for and shall not be liable
in respect of any loss or damage or alteration, delays
or changes arising from unusual and unforeseeable
circumstances beyond our control such as war or threat
of war, riot, civil strife, industrial dispute including air
traffic control disputes, terrorist activity, natural and
nuclear disasters, fire or adverse weather conditions,
technical problems with transport, closure or
congestion of airports or ports, cancellations of
schedules by scheduled airlines.
|Compensation for Cancellation or Material Alteration by us
In the event of a cancellation or a material alteration
to your holiday, Mauritius Holidays Direct will pay compensation
as follows (except where Mauritius Holidays Direct has to cancel
or make a material change to your holiday as a result
of Force Majeure).
Compensation per person (excluding infants)
No of Days Notification Before Departure
More than 70 days ------------------------------------ Nil
43-69 days ------------------------------------------- £10
29-42 days ------------------------------------------- £20
15-28 days ------------------------------------------- £30
14 days or less ---------------------------------------£50
For children invoiced at a reduced price, compensation
will be paid on a pro-rata basis of the adult price. No
other claims for compensation or expenses will be
If you have a problem during your holiday please
inform the relevant airline, hotel, local agent or other
suppliers immediately so that they can endeavour to
put things right. If they cannot resolve the problem you
must contact Mauritius Holidays Direct UK office so that we are
given an opportunity to assist. Mauritius Holidays Direct will not
hold themselves responsible for the non-performance
of an itinerary through causes beyond their control or
when they are not notified of a problem at the point
where remedial action can be taken. In the unlikely
event that a complaint cannot be resolved at the time,
you should write to us within 4 weeks of returning
home, giving your original booking reference number
and all other relevant information. If you fail to take
any of these steps this will hinder our ability to put any
problem right and/or investigate it fully and any right
you may have to receive compensation will be reduced
or completely invalidated.
Disputes arising out of or in connection with this
contract, which cannot be amicably settled may be
referred to arbitration under a special scheme
administered by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive
method of arbitration on documents alone. It does not
apply to claims over £5,000 per person or £25,000
per booking form. A limit of £1,000 per person applies
to any part of a claim for personal injury or illness. You
must apply for arbitration within 9 months after your
scheduled date of return. Details of the scheme will be
supplied on request from the Association of British
Travel Agents, 68-71 Newman Street, London W1P 4AH.
i) We accept responsibility for the negligent acts and/or
omissions of our employees, agents and suppliers
whilst acting in the course of their employment in the
provision of your travel arrangements and for any
deficiencies in the services we are contractually obliged
to provide subject to the exceptions set out in this
contract and relevant legislation such as The Package
Travel, Package Holidays and Package Tours
Regulations 1992. Our liability in all cases shall be
limited to a maximum of two times the cost of your
travel arrangements excluding amendment charges.
We accept responsibility for death, injury or illness of
any person taking one of our holidays caused by the
negligent acts and/or omissions of our employees or
agents, our suppliers and sub-contractors, whilst acting
within the scope of, or in the course of their employment
in the provision of your travel arrangements.
a claim arises out of loss or damage suffered during air
travel, rail travel, sea travel, or accommodation, the
amount of compensation you receive will be limited in
accordance with and/or in an identical manner to the
provision of the relevant International Convention.
This means we are entitled to have all the benefit of any
limitations of compensation contained in any international
convention applicable to your holiday.
|P0ersonal Injury Unconnected with Arrangements Made by us
If you, or any member of your party, suffer death,
illness or injury whilst overseas, arising out of an activity
which does not form part of your package travel
arrangements with ourselves, we shall, at our
discretion, offer advice, guidance and assistance.
Where legal action is contemplated and you want our
assistance, you must obtain our written consent prior to
commencement of any proceedings. Our consent will
be given subject to you undertaking to assign any costs
and/or benefits received under any relevant insurance
policy to ourselves. We limit the cost of our assistance
to you or any member of your party to £5,000 per
When you book with us you accept responsibility for
any damage or loss caused by you or any member of
your party. Proper payment of any such damage or loss
must be made at the time direct to the accommodation
owner or manager or other supplier. If you fail to do
so, you must indemnify us against any claims (including
legal costs) subsequently made against us as a result
of your actions. We expect all clients to have
consideration of other people. If in our opinion or in
the opinion of any other person in authority you are
behaving in such a way as to cause or to be likely to
cause distress, danger or annoyance to any third party
or damage to property, we reserve the right to
terminate your arrangements without notice. In this
situation responsibility towards you (including any
return transport arrangements) will immediately cease
and we will not be responsible for meeting any costs or
expenses you may incur as a result, or making any
refund or paying compensation. Mauritius Holidays Direct has no
control over the behaviour of other people staying in
or visiting your holiday accommodation. Your
accommodation is provided solely for the use of
passengers shown in the final Confirmation Invoice
as confirmed by us - subletting, sharing or assignment
|Tourism for all
In planning this brochure we are conscious of the fact
that in many cases our holidays would not be suitable
for disabled travellers. As some of the resorts and
accommodation featured may lack even the simplest
facilities, such as ramps for wheelchairs, lifts, etc, it is
important that, when booking, you advise us of any
disabilities and special requirements to make sure the
holiday meets your specific needs. We would be happy
to discuss the possibilities and advise you accordingly.
|Data Protection Policy
Information that you provide us with about you and
members of your party (name, address, special
needs/dietary requirements etc.) must be passed on to
our service providers such as airlines, hotels etc. This
information may also be provided to public authorities,
if required by them or as required by law, and may also
be transferred abroad. Some information, for example
relating to your religion or health, may be 'sensitive
personal data' within the meaning of the Data
Protection Act 1998. We need this information to cater
for your needs, but it is collected on condition that we
have your positive consent. If you do not agree to use
of your information we cannot accept your booking.
From time to time we may contact you to inform you of
offers, new products etc. and also we may provide your
details to selected third parties for similar purposes (if
you do not wish to receive such information, please
notify us). By making a booking with us you agree to
the use and disclosure of information as described.
All clients must be in possession of a full
10-year passport. You MUST inform Mauritius Holidays Direct if you are
travelling on a British Subject's Passport or any other national passport.
All people travelling must have their own passports.
The following applies to EC passport holders.
Visas are required to be purchased in advance for certain countries, including
Egypt and India . Clients can use the Holiday Express Visa Service to get
these at an additional cost with normal and emergency services available.
Other countries, including Israel and Turkey require tourist single entry
visas to be purchased on arrival. If you are not travelling on an EC passport,
other rules may apply. Please check with Mauritius Holidays Direct for
advice or contact the embassy of the country you're travelling to.
Please ensure that you ask a doctor for any
medical advice applicable to the countries you will visit.
All outstanding balances for your holiday are due to be paid to and received by us
at least ten weeks before date of departure. You can pay your balance on line
by sending your credit card details over the web or by sending cheques. It
would help us if you could copy the reference from the top of the receipt onto
the back of any cheques. Alternatively you can call Customer Services on
0333 900 9999 to arrange for payment by credit/debit card. Note: Credit
Card subject to a 2% surcharge.
Mauritius Holidays Direct is not
liable if there is any change by the carrier to a departure/arrival time
previously given to you or shown on your ticket. All holidays and flights
are for departure from within the UK . It will be the cutomers responsibility
to verify the right times within 48hrs of travel and reconfirm their
return / onwar flights 72 hours before departure.
All flight timings are provisional and
could be subject to change. You will be informed of any major change.
If you have any queries in relation to the
Terms or the services we offer you can contact us by telephone on
0333 900 9999 or by e-mail at:
firstname.lastname@example.org quoting your reference number, departure
date and flight details.
It is a condition of booking with every tour operator that you have adequate
insurance cover. Such insurance will ensure that you are properly covered against
unexpected cancellation charges, medical costs that might be incurred while you're
away, loss of money, or belonging or personal liability claims. Please note that
the cover offered by most credit card companies is not normally adequate for
package holiday or holiday flight bookings.
If you require insurance cover, Mauritius Holidays Direct will be pleased to
arrange it at the time of booking, though you are free to make your own
Date Of Cover Clients are covered from the date that the insurance is paid,
normally at time of booking.
1. Prior to and at the time of effecting the insurance if purchased through
Mauritius Holidays Direct you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or
(b) That no person to be covered by the insurance policy is receiving or awaiting
treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or for the
purpose of obtaining medical treatment or where a terminal prognosis has
(d) That if you or any other member of your party has received treatment as a
hospital inpatient during the six months prior to booking you/they have
obtained medical opinion as to the advisability of taking the holiday;
2. You will advise the company if any of the above arise after taking this
Should you or any member of your party wish to cancel your booking at any time
please notify us immediately. If we have already issued a Confirmation Invoice
it is essential that you indicate your intention to cancel in writing to ourselves.
We will not effect the cancellation until such written advice is received. As we
will incur costs in cancelling your holiday you will have to pay the applicable
cancellation charges up to the maximum shown in the table below. These are
calculated as a percentage of the total holiday cost of the person or persons
making the cancellation.
No of Days Notification Before Departure
More than 70 days ....................................................................................................................... Deposit
31-69 days ........................................................................................................................................ 50%
15-30 days ........................................................................................................................................ 70%
8-14 days .......................................................................................................................................... 90%
1-7 days .......................................................................................................................................... 100%
Please note in some circumstances 100% cancellation will apply
from the time of booking. We will provide details of this after we receive your
cancellation instruction. Where the full cost of the airfare is required at the
time of booking, no refund will be applicable from the time of booking. Airfares
affected by this 100% cancellation policy will be collected at the time of booking
or soon after as soon as airline notification is issued. In such circumstances the
above cancellation charges will not apply instead the entire booking will be subject
to 100% cancellation charges.
is committed to respecting your privacy. Our website is designed so that you
can visit www.mauritiusholidaysdirect.co.uk
without identifying yourself or revealing any personal information. Once you opt to
provide personally identifiable information (any information by which you can be identified),
it will only be used to support your customer relationship with us.
As a user of the Web site you will occasionally receive updates from us about sales,
special offers, new services and noteworthy news. We hope that you will find these updates
interesting and informative. If you would rather not receive them please send an e-mail
email@example.com or indicate on your member registration form.
Mauritius Holidays Direct have the most
advanced security technology for all credit card transactions in order to
create a safe and convenient shopping experience for you. Every credit card
purchase is done through Secure Server Technology.
When you buy an ATOL protected air holiday
package or flight from us you will receive a Confirmation Invoice from us
(or via our authorised agent through which you booked) confirming your
arrangements and your protection under our Air Travel Organiserâ€™s
Licence number 5744. In the unlikely event of our insolvency, the CAA
will ensure that you are not stranded abroad and will arrange to refund
any money you have paid to us for an advance booking. For further information
visit the ATOL website at www.atol.org.uk.
If you book arrangements other than an air package holiday the financial
protection referred to above does not apply.
|Modification of These Terms and Conditions
Mauritius Holidays Direct reserves the right to change the terms, conditions and notices
under which this web site is offered. This right shall not effect the existing terms and conditions
accepted by you upon making a legitimate reservation or purchase using this web site.
Mauritius Holidays Direct reserves the right to make final decisions on all above matters and
may also impose limits on features or restrict access to parts of the Website. Mauritius
Holidays Direct may terminate user access or suspend any User's access to all or part of the
website without notice for any conduct that Mauritius Holidays Direct, in its sole discretion,
believes violates any applicable law or is harmful to Mauritius Holidays Direct, a travel service
supplier or a third party licensor.
These terms and conditions do not effect your statutory rights.